Frequently asked questions
Adapt FAQs
What motivates the Adapt team to help family-owned businesses and small enterprises?
We’re inspired by helping owners and leadership teams turn clarity into action, so their business runs better, decisions are easier, and momentum becomes the daily flow of business.
What are the values driving the Adapt team?
We live our values and are guided by them in our customer work and how we work in our own teams.
Maximise trust
Grow Together
Give a sh!t – GAS
Build shared value
Walk the Adapt way
Can you expand on the Adapt values for me?
We believe building an organisation driven by purpose and clear values are critical to its success. Our values are a living and breathing part of our business.
Maximise trust
Trust and psychological safety are fundamental to building high-performing teams and contributing to a successful society. We work hard on building trust so our people can be authentic with each other. Our commitment to maximising trust is in our DNA and guides how we behave with each other, our customers and our eco-system.
Grow Together
We believe in the power of curiosity and creativity to enable learning as individuals, as teams and as an organisation. Activating intrinsic motivation is a big driver here. We treat each other as equals and encourage input along with challenging ideas. This means owning our own behaviour and looking for opportunities to share what we learn along the way.
Give a sh!t (GAS)
Having a high GAS factor means we care and want to be part of the solution. We choose to set our community and society up for success. This means people over profit. We are actively engaged with our work, our customers, our stakeholders and our community.
Build shared value
We are purpose-driven people, actively helping to build the society in which we want to live. We create value so it maximises outcomes for all stakeholders, our people, our customers, our society and our environment. We recognise our success and social progress are interdependent.
Walk the Adapt way
We are a proud SME. We take delight in empowering SME owners and leaders to build great businesses. We put into practice our own principles and disciplines. By walking the Adapt way, we are a shining example of using our tools, our technology and our processes.
Who is an Adapt Coach?
Experienced business owners and leaders from Adapt keep the Lumia program practical, grounded, and moving.
What’s the difference between Succession Planning and Succession Thinking?
Succession planning asks:who replaces me when I exit?
Succession Thinking® asks: how do we design a business that runs well now and later?
Owners can start with the thinking, then, much later, the planning. It creates resilience, smoother scaling, and higher business value.
Succession Planning is usually the formal, near-horizon work you do with advisers when a handover or exit is getting close, typically within 12–24 months. It focuses on the technical pieces like structures, legal, tax, and transaction readiness.
Succession Thinking® starts earlier and is the foundation of practical day-to-day business building. It’s how you strengthen processes that make any future change easier, whether it’s handover, alignment, or scaling. It focuses on role clarity, leadership capability, decision rights, and the operating rhythm of the business.
Adapt Lumia is the structured program to put Succession Thinking® into action.
Lumia FAQs
How long until we see results with Lumia?
Lumia starts with Design:
Four workshops spread over a maximum of 60 days, with platform access for business owners.
You finish with:
A clear, documented and shared business vision
A sharper view of where you’re stuck
A planned handover design
An action plan with timeframes and priorities
Documented roles, decision rights and critical knowledgeWhat happens once I finish Lumia Design?
After Lumia Design, you can choose to extend your progress with our 12-month implementation program Lumia Build to embed the vision and clarity across your team.
Is Lumia for family businesses or non-family SMEs?
It’s proven to work for both business types with at least 20+ employees:
Smaller businesses with rapid growth
Large Family Businesses where handover and relationships matter and essential ways of working can often live in people’s heads.
Privately Owned Businesses (50–200+ people) where growth has increased complexity and alignment becomes critical.
What is the Adapt Lumia platform?
Most businesses run on what their people know. When a key person leaves or steps back, that knowledge goes with them. The Lumia platform fixes that. Your vision, roles, decision rights and operating rhythm are captured and made visible to everyone who needs to make decisions with them.
Adapt Lumia Design captures your vision and action plan.
Adapt Lumia Build is the place where implementation progress, decisions and leadership development are tracked and built on.
Why do you need a Coach and a platform?
Because progress sticks when it’s both guided and embedded. A Coach with the same lived experience as you have helps your team get aligned, make confident decisions, and keep momentum. The Lumia platform captures what you agree on and keeps it visible between sessions, so the clarity doesn’t fade and the follow-through is easier.
How can Lumia help with my business strategy?
Adapt combines experienced business strategy coaching with a purpose-built platform, so your strategy becomes a working plan.
It starts with Lumia Design. Over four workshops, you work with an Adapt Coach to clarify your direction, define your purpose and values, and agree the priorities that matter. These decisions are captured in the Lumia platform, so your strategy is documented, shared and usable.
From there, Lumia Build embeds the strategy into how your business operates. Over 12 months, you and your leadership team translate strategy into clear goals, roles and rhythms.
Lumia helps you build a clear strategy, align your leadership team around it, and implement it with discipline so it holds over time.